Privacy Policy

Last Updated: 07 May 2025

MAG Pharma Pty Ltd ("MAG Pharma", "we", "us", or "our") is committed to protecting the privacy of individuals and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you visit our website or engage with our services.

This policy applies to all visitors to our website (www.mag-pharma.com) and users of our services in Australia and New Zealand.

1. Who We Are

MAG Pharma is a healthcare distribution and regulatory services company operating in Australia and New Zealand. We provide pharmaceutical, medical device, and compliance services, connecting global manufacturers with local healthcare providers.

2. What Information We Collect

We may collect personal and business information from you directly, indirectly, or automatically through our website.

a. Personal Identifiable Information (PII)

  • Name

  • Email address

  • Phone number

  • Job title

  • Company or organisation name

  • Business address

b. Technical and Usage Data

  • IP address

  • Browser type and version

  • Time zone setting

  • Device type and operating system

  • Referring URL

  • Site usage behavior (pages visited, session duration)

c. Optional or Voluntary Information

  • Feedback submitted via forms

  • Information shared in inquiries or communications

  • Subscription preferences (e.g. newsletters)

3. How We Collect Information

We collect information via the following methods:

  • Contact or inquiry forms submitted through our website

  • Email communications and phone calls

  • Newsletter subscriptions

  • Cookies and analytics tools (e.g., Google Analytics)

  • Business engagements or partnerships

4. How We Use Your Information

We collect and use your information to:

  • Respond to inquiries and provide support

  • Deliver and manage services we offer

  • Send administrative or marketing communications (if opted in)

  • Improve our website and user experience

  • Analyse site usage for performance and optimisation

  • Comply with regulatory or legal obligations

We only collect information that is necessary for these purposes and retain it only as long as needed to fulfil our obligations.

5. Legal Basis for Processing (Under NZ & AU Law)

Under the New Zealand Privacy Act and Australia’s Privacy Act, our legal bases for collecting and processing your data may include:

  • Your consent (e.g. for marketing or newsletter subscriptions)

  • Our legitimate interests (e.g. business operations, analytics)

  • Performance of a contract or agreement

  • Legal or regulatory obligations (e.g. record-keeping or pharmacovigilance reporting)

6. Sharing and Disclosure of Information

MAG Pharma does not sell or rent your personal information. We may disclose information to:

  • Service providers (e.g. IT hosting, email platforms, analytics services)

  • Regulatory authorities (e.g. TGA, Medsafe) if legally required

  • Business partners or contractors under confidentiality agreements

  • Legal or government bodies, when required by law

All third parties with access to your data are required to handle it securely and in compliance with privacy regulations.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies help us:

  • Understand user navigation patterns

  • Remember your preferences

  • Measure website performance and security

You can manage or disable cookies through your browser settings. Note that disabling cookies may limit functionality.

8. International Data Transfers

Your information may be processed or stored in countries outside your own, including servers located in Australia, New Zealand, or other regions where we or our partners operate. We take reasonable steps to ensure such transfers comply with applicable privacy laws and are protected by appropriate safeguards.

9. Data Retention

We retain your personal information only as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

10. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

  • SSL encryption on our website

  • Secure servers and controlled access

  • Staff training on data privacy and confidentiality

  • Regular audits and security updates

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.

11. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent to marketing or data processing

  • Lodge a complaint with a data protection authority

To make a request or exercise any rights, contact us using the details at the end of this policy.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their policies before submitting personal information.

13. Children’s Privacy

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When we do, we will revise the "Last Updated" date at the top. Continued use of our website indicates your acceptance of any changes.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

MAG Pharma Pty Ltd
Email: info@mag-pharma.com
Phone: +61 411 107 528 (Australia)
Phone: +64 272 745 940 (New Zealand)